Refunds Policy

To initiate a return on Ahiama and potentially receive a refund, follow these simple process outlined in this Refund Policy.

I. You may receive an advanced refund, where we will issue the refund after you dropped off your return package. If the items were not returned or the returned items do not pass quality inspection, we may charge your original payment method. The advanced refund will be granted based on your shopping history and at our sole discretion.

II. For refunds of returned items, we will process your refund after the items are received and pass quality inspection.

III. Please note that if the returned item is used, damaged, missing parts/accessories, or was damaged due to improper packaging during return shipping, the refund will be reduced to compensate for the lost value of the item.

IV. Refunds of missing items: Find the corresponding order in the support center, then select "missing item/parts" to apply for a refund, or contact customer service/the seller for help.

V. Refunds of a package showing as delivered but not received: Find the corresponding order in the support center, then select "package shows delivered but not received" to apply for a refund, or contact customer service/the seller for help.

VI. Depending on your financial institution, refunds can take 5-14 business days (up to 30 days) to be credited to your original payment account. The original shipping fee and import tax are not refundable if your return is not a result of Ahiama’s fault. The insurance costs, if any, are also non-refundable. The sign on delivery fee, if any, is not refundable if the items have been delivered successfully.

VII. You can choose to accept Ahiama points instead of a refund to the original payment method.

Refunds to Ahiama wallet are faster than your original payment method.

Ahiama points have no expiration date.

Refunds to Ahiama wallets typically cannot be reversed once they are processed.

Typically, Ahiama points cannot be redeemed for cash, it can only be used for purchases on Ahiama marketplace, after it has been converted to wallet money.

For more information about Ahiama points, please read: About wallet & Points.

6. Refund timeline

Once the refund is processed, your financial institution will need additional time to have it reflected in your account. Refer to the following table for more details.

Note:

• During the processing, if the Seller has a complaint, Ahiama will review and notify you of the final result in the Notification > Order Update section within 3-5 working days from the time of receiving the complaint from the Seller.