Cancellation Policy for Ahiama

At Ahiama, we strive to provide a seamless shopping experience for our customers while supporting our vendors in delivering high-quality products and services. To ensure clarity and fairness for all parties involved, we have established the following cancellation policy. Please read this policy carefully before placing an order.

1. Order Cancellation by Customers

Customers may request to cancel an order under the following conditions:

1.1 Before the Order is Processed

- Customers can cancel an order within 30 minutes of placing it, provided the order has not yet been processed or shipped by the vendor.

- To request a cancellation, customers must contact our customer support team through Contact Us section on the your account dashboard.

1.2 After the Order is Processed

- Once the order has been processed or shipped by the vendor, cancellations are no longer possible. In such cases, customers may follow our Return & Refund Policy if they wish to return the product.

1.3 Digital Products or Services

- Cancellations for digital products or services (e.g., downloadable software, eBooks, or online courses) are only permitted if the product has not been accessed, downloaded, or used.

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2. Cancellation by Vendors

Vendors on our platform may cancel an order under the following circumstances:

2.1 Product Unavailability

- If a product is out of stock or unavailable, the vendor must notify the customer and Ahiama immediately. The customer will receive a full refund, and the vendor may be subject to a penalty or review, depending on the frequency of such occurrences.

2.2 Incorrect Pricing or Listing Errors

- If a product was listed with incorrect pricing or details due to a vendor error, the vendor may cancel the order. The customer will be notified and refunded in full.

2.3 Failure to Fulfill the Order

- If a vendor fails to fulfill an order within the specified timeframe, the order may be automatically canceled, and the customer will receive a full refund. Repeated failures may result in penalties or suspension of the vendor’s account.

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3. Cancellation by Ahiama

We reserve the right to cancel an order under the following circumstances:

3.1 Suspicious Activity or Fraud

- Orders identified as fraudulent or involving suspicious activity will be canceled immediately. Customers will be notified, and no refunds will be issued in such cases.

3.2 Policy Violations

- Orders that violate our Terms of Service or Acceptable Use Policy (e.g., purchasing restricted items) will be canceled without prior notice.

3.3 Force Majeure

- In the event of unforeseen circumstances such as natural disasters, pandemics, or other force majeure events, we may cancel orders and issue refunds to customers.

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4. Refund Process

- Refunds for canceled orders will be processed in accordance with Ahiama Refund Policies.

- Customers are advised to read the Refund Policies.

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5. Vendor Responsibilities

- Vendors must clearly communicate their processing times and any potential delays to customers.

- Vendors are responsible for ensuring accurate product listings, including pricing, availability, and descriptions.

- Repeated cancellations by a vendor may result in penalties, account suspension, or removal from the platform.

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6. Customer Responsibilities

- Customers must provide accurate shipping and payment information to avoid order cancellations.

- Customers are encouraged to review product details carefully before placing an order.

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7. Exceptions

- Certain products or services may have specific cancellation terms (e.g., custom-made items, perishable goods, or subscription services). These terms are clearly stated on the Return Policy Page.

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8. Contact Us

If you have any questions or need assistance with a cancellation, please contact our customer support team at:

- Email: support@ahaiama.com

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By using Ahiama, customers and vendors agree to abide by this cancellation policy. We reserve the right to update or modify this policy at any time, and any changes will be effective immediately.

Takes effect on February 1, 2025.---

This policy ensures transparency and fairness for both customers and vendors while maintaining the integrity of your Ahiama. Be sure to customize the placeholders (e.g., shop, phone number, support email) to reflect your company’s specific processes and contact information.